Aloura

FAQ

Frequently Asked Questions

When does Aloura launch?

The Miami Collection is here now, available to reserve while pieces are still in production. Future destinations arrive one collection at a time, and you'll always hear about them first.

How does the Destination Tag work?

Your first qualifying order comes with the Tag and your first charm, Miami. Every new collection you shop after that adds another charm. Collect three, and a reward tied to your journey unlocks.

Can I buy a charm on its own?

No. Charms are earned through the collections you shop, not sold individually. That's what makes the Tag yours.

What if I don't collect all three charms right away?

There's no expiration. Your Tag and any charms you've earned are yours permanently, and pick up wherever you left off.

What's your return policy?

30 days, prepaid return label, no restocking fee. If something isn't right, we'll make it right, no runaround.

How do I know what size to order?

Each Miami piece runs XS through XL. If you're between sizes, we recommend sizing up for the most secure, flattering fit. Detailed body measurements for each style are on their way as we finalize production.

What makes Aloura different?

Aloura combines elevated destination storytelling, flattering fit, premium quality, ethical production, and collectible packaging details.

How can I contact Aloura?

Email us at hello@alouraswim.com.